SHIPPING
Shipping Locations
We currently only ship to a physical address in Australia and New Zealand. Orders for delivery outside of Australia and New Zealand are not accepted.
We do not deliver to PO Box or Private Locker addresses.
Dispatch Times
Orders placed Monday to Friday will be dispatched within two business days. Orders placed on a weekend or public holiday will be dispatched within two business days, as of the next business day.
During busy sale periods, please understand orders may take up to three business days to dispatch due to high order volume. We will always endeavour to have orders dispatched in a timely manner.
Delivery Times
Orders are dispatched Monday to Friday. Delivery will differ depending on shipping method selected. See below table for details.
|
Shipping Method |
Cost* |
Average Delivery Time |
|
Standard Shipping |
FREE* on orders over $150 |
Generally 1-2 business days. Tracking number will be provided on dispatch. Click here to track your order. Use the tracking number provided to enter as the Star Track job number. |
|
Standard Shipping |
AU$12.00 for orders under $150 |
As above |
*Shipping costs are added onto your order after any discount code may have been applied and do not make up the $150 value for eligible free shipping.
Delivery Questions
Once your order has been shipped, you will receive an email notification with full tracking details. If you have any questions regarding your delivery, please check your tracking details first.
If your enquiry is urgent, please email us on info@ecosalonsupplies.com.au or call us on (+617) 3555 8028. Please allow 1-2 days business days for email response.
Customs, Duties and Taxes
Sophic is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
If you received your order damaged, please refer to our Returns Policy. Please take photos of packaging material and product and retain goods.